gettingreal (cont.10)
October 3, 2008
CHAPTER 12
Through this chapter, this is the stage where the team have already accomplished their software, so the next stop now is to distribute it and see for what will be the customer feedback would be. But wait, before doing that we should also make a list of actions to gain customer’s approval out of our product. The chapter discusses more of the customer relation management (CRM) and the quality of the product software you’ve just put into the market.
During the introductory stage, make everything you’ve done to be given to others for free. Let them test the program you have just created. After sometime, you the team can now have a glimpse of what is the impact of their software in the basis of the first hand users. Always try to think of the statement that products are meant to be free for its first level. Other things that we should look at are the registration and cancellation of a user. Erogonomics- are the words that could make your user stick to what you have started. As he/s he enter for making and signing up an account. Please don’t make it a hassle step for him/ her because once they have experience a hard time, the tendency of anyone is to quite and not to contnue the registration process. It that is not a good thing, but of course otherwise. So these are just some of the things that you and your team a preventing to happen. But if it happens though, make the user what he/ she wants to make– even he/ she wants to leave, cancellation process also should not bring them a hard time figuring out. Customers deserve to have a reward not a penalty by using a developer’s web app, and this should alway be a reminders for all of us. Another fact, is that terms of services and condition should be kept in a simple and easy manner, keep it short as it may seem. Lastly, be optimistic as I always say even your news is not of quite bad. Announce it in a way that the user/s can take it not to deeply. As adviced, short notices are not applicable in building your web app but rather advance notices to prepare your customers to can happen.
